The Digital Mystery Customer · 9 questions · less than 5 minutes
How strong is your business digitally?
See your own business through your customer's eyes for the first time. Sharp questions, separate for service providers and webshops, about branding, follow-up, booking or ordering, trust and more, and about you as a business owner. You get your personal Mystery Customer Score and business owner profile, without waiting and without obligations.
Done in less than 5 minutes
Your score and profile straight away
100% free
What do you get?
More than a quiz. A mirror for your business.
01
Through your customer's eyes
You answer sharp questions as if you were the customer of your own business, and then look at yourself as a business owner. That way you see what you never see now: how your business feels from the outside.
02
Your score straight away
A Mystery Customer Score from 0 to 100, plus a personal business owner profile. Visible straight away, no waiting.
03
Concrete advice
You see straight away where your biggest opportunity lies, with a practical next step to match.
No promises about revenue. Certainty about what you get.
You invest in a system, not a gamble. These four agreements are in black and white in your proposal.
- 01
You pay per phase
The build is invoiced in three parts. You only pay the next part once you have approved the previous one.
- 02
Fixed price, no extra charges
The price in your proposal is the price you pay. If something was estimated too tightly, that is at our expense.
Fixed - 03
On time, or your service is free
The delivery date is in your proposal. If it runs late, you pay no service fees until it is finished.
- 04
Everything is yours
Code, data, domain and accounts are in your name. Cancel any month, no lock-in.
Who is behind it?
You run your business. The rest is taken care of.
The Digital Business Architect is a team of specialists that builds websites and smart automations for business owners who have no time for technical hassle. With strategy, custom work and a fixed approach from the first call to delivery.
“Your wishes are turned into a working plan, and all the technology is taken off your hands.”
Customer experiences
These people went before you
Nine business owners tell how it went, including where it could have been better.
Sophie de Vries
Scaling her coaching practice into a team of 4
I was stuck inside my own business. I did everything myself and it held back growth. The DBA portal really gave me my life back. I have to be honest: when we started as a beta customer, the dashboard was not entirely intuitive for me yet. I did not understand certain statuses. But instead of a standard email, Matteo simply called me. We went through it together, he adjusted the interface a little based on my feedback, and now? Now I easily save 10 hours a week. That combination of smart software and someone who genuinely thinks along is worth its weight in gold.
Lars Jansen
Growing from solo physiotherapist to a practice with 3 locations
Let us be honest, implementing new software while you see clients every day is stressful. We needed a smart booking system for the whole team. During the beta phase, the sync with our old calendar froze once on a Monday morning. Panic? No. Within two minutes the DBA team was in the WhatsApp group and stayed on the line until it was solved, even after office hours. The system now runs like clockwork, but it is that human service behind the scenes that really convinced me to carry on.
Emma Bakker
Owner of a fast-growing lifestyle e-brand
We were growing faster than expected and our old webshop simply could not keep up any more. The DBA built our new shop. The admin portal finally makes sense to me as a non-techie. Of course, because we were one of the first customers, there was a small bug in the payment confirmation early on. Annoying, certainly. But how they solved it made up for everything: full transparency, a direct fix within an hour and a personal check-in the next day. That is what I call partnership.
Daan Visser
Founder of a B2B consultancy, ready for the next step
A rebrand is not just a new logo, it means changing your whole identity. I wanted it to feel professional. In the DBA portal I could follow all assets and progress, which gave me a lot of peace of mind. At first I found the communication via the portal a bit distant, I missed the human touch. I said so straight away. From that moment we also had a short weekly call alongside the updates in the portal. That flexibility and listening ear mean I am now incredibly proud of our new face.
Sanne Mulder
B2B service provider who has raised her rates and wants to come across as more professional
I have no time for hassle. I just want it to work and look good for my clients. The service website DBA built for me does exactly that. The portal is clear. During the beta phase there were a few outdated text blocks in my approval screen. I sent a short message and it was corrected that same afternoon. No fuss, no excuses, just fixed. That no-nonsense attitude suits me perfectly.
Bram Hendriks
Owner of a niche hospitality concept rolling out nationwide
I always found outsourcing social media scary. You are afraid they will not get your voice. The content approval system in the DBA portal is a real invention, I can review everything calmly on my phone. The first few posts they delivered during the test phase missed that bit of ‘Bram’. I was honest about that. Instead of getting defensive, they took the time to spend an hour on the phone about my vision. Since then they hit the mark every time. They are not just a supplier, they feel like part of my team.
Lisa Smit
Estate agent who wants to automate her lead generation to scale
For me it is all about results and transparency. The lead system from The DBA gives me exactly the numbers I need through the portal. When we had just gone live, an email automation accidentally triggered twice for a few customers. That is of course not the intention. What won me over was how they handled it: they came forward themselves, explained what went wrong in the logic, fixed it and proactively offered a month of service for free. You do not see integrity every day, but this was it.
Thomas de Jong
From self-employed technician to a small installation company with staff
I am more of a screwdriver person than a computer person. I was looking for something affordable but still professional. What DBA built for me is top. I have to admit, I found logging in and navigating the portal a bit difficult in the first few weeks. I am not very digitally minded. But the support was incredibly patient. They even recorded a short video for me showing exactly where to click. That kind of extra effort means I now run my whole online business through them with confidence.
Fleur van Dijk
Childcare entrepreneur, opening her third location soon
We are growing fast and I need structure, but with a heart. That is why The DBA's ecosystem approach appealed to me. During onboarding as a beta customer it all felt a little overwhelming; there were lots of options and I did not know where to start. Fortunately Matteo took the time himself for a kickoff session to guide me through the software and to ask what I really needed. Now I cannot do without the portal. It is the perfect balance between automated efficiency and a team that knows you by name.
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